Terms and Conditions of Sale and Privacy
Delivery will be made by Australia Post.
We dispatch orders within 3 working days. We will inform you on delivery time frame once the order has been dispatched. If you have an urgent order we advise you to contact us by email and we will accommodate you as best we can.
We will notify you as soon as possible if there are any problems or delays in delivery. If you wish to contact us regarding delivery of your order please email email@example.com.
Refund and Exchange Policy
We believe in the quality and uniqueness or our product range and are excited that you share our passion for children design products, unique personalised gifts and sustainable baby and kids accessories. We will gladly refund or exchange your products if you are not happy with your purchase within 7 days of purchase – provided the original packaging and product is still intact. Exchange transport costs occurring via post or courier are at the customer’s expense.
Please retain your proof of purchase as you will need that to be eligible for a refund or exchange.
A twelve (12) month warranty applies against manufacturers fault for domestic use. A three (3) month warranty will apply for commercial use.
To exchange your product or to complete a claim under warranty and to arrange replacement or repair of the faulty product, please contact us at firstname.lastname@example.org.
We value our customer’s privacy; your personal information will not be distributed or sold unless required by law.
By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing your Order, sending you our Mamas and Papas eNewsletters and administering you to our loyalty programme. If any data held by us concerning you is incorrect, we will correct it on your written request.
We can be reached via e-mail at email@example.com or call us on 1300 814 557
Web Measurement Service used by mamasandpapas.com.au
Placing Your Order
You can place an Order by completing the Order Form on www.mamasandpapas.com.au and clicking the “Submit” button. When you place your Order, this will be sent to EWAY for payment processing. Once your payment has been processed you will be issued with an Order number. We will notify you that your order is being processed by sending you an Order Confirmation via email. Mamas and Papas Australia reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. If we cannot process or accept your Order after payment is received we will contact you by email or telephone in order to arrange a refund.
Payment Methods and Processing
Mamas and Papas Australia currently accepts payment by Visa and MasterCard only. Payment processing will not begin until we receive all the information we need. Orders placed on a weekend or a Public holiday will not begin payment processing until the next business day. Business days are Monday through Friday, excluding Australian Public holidays and Bank holidays. Your tax invoice accompanied with the goods purchased is your proof of purchase.
Mamas and Papas Australia reserves the right to change prices for Products displayed at www.mamasandpapas.com.au at any time. All prices quoted are in Australian Dollars (incl. GST).
Supply of Your Products
Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation. When your Order items have been dispatched, we will email you to confirm shipment.
We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
Credit Card Fraud
Whilst Mamas and Papas Australia employs the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, Mamas and Papas Australia will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.
You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Mamas and Papas Australia. Any unauthorised assignment shall be deemed null and void. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby. Conditions and warranties cannot be excluded, any liability in Mamas and Papas Australia for breach of such conditions and warranties shall be limited, at the option Mamas and Papas Australia, to the replacement of the Product(s) or the re-supply of the same Product(s); the payment of the cost of replacing the Product(s) or of acquiring equivalent Product(s). Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition. Mamas and Papas Australia reserves the right to change the Terms and Conditions of sale at any time. No Mamas and Papas Australia employee or agent has the authority to vary any of the Terms and Conditions governing any sale.
Mamas and Papas Australia shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Mamas and Papas Australia, and Mamas and Papas Australia shall be entitled to a reasonable extension of time for the performance of such obligations.
This website is Mamas and Papas Australia copyright property. You may not in any form or means adapt, reproduce, or publish any part of it without written consent fromMamas and Papas Australia.
Mamas and Papas Australia
1st May 2015 (last edited)